What shoppers are saying about us…
On this page we post every piece of feedback that we receive from our customers. Good or bad, it’s all here!
The star rating is the average across the four categories that customers rate us on; ease of use, value for money, speed of delivery and the delivery person.
Feel free to join the conversation and share your experiences!
Impressive!
Valerie, SE1 17/05/2012
Shutl - Thanks Valerie! We will hopefully keep impressing you!
17/05/2012 - 3:54 pm
The delivery was half an hour late which, although it doesn't seem like a lot, made me late for work which was inconvenient. Having paid 11 pounds on the understanding that it would arrive during a particular time period, it was frustrating that this was not what happened.
When the driver arrived he was gloomy, mono-sylabic and not at all apologetic.
I do not feel that this service was worth the money and I will not be using it again.
Linnneveh, E8 17/05/2012
Linneveh - I just want to add that on the plus side it is a very good idea, that its useful to be able to track it in the map and I appreciate the fact that you are so transparent with your feedback. Its good to see a company thats actually trying to improve its customer service!
17/05/2012 - 12:12 pm
Shutl - Hi Linneveh, thank you for your feedback! Please accept our apologies for the delay, our customer service will get in touch with you as soon as possible! Thank you very much for your positive comment, too, and we do hope that you give us a second chance, as our usual service is surely a lot better than this!
Have a great day!
17/05/2012 - 2:38 pm
Couldn't believe that this service existed and it was brilliant, I will definitely use this service again and recommend to friends.
Victoria, EC2A 17/05/2012
Shutl - Thanks for your lovely feedback, Victoria! We are glad we impressed you! Thank you so much and please do spread the word!
17/05/2012 - 09:44 am
really impressed with this service, will definitely use again
Chris, M15 17/05/2012
Shutl - Thank you very much, Chris! We certainly hope that you do!;) Have a good day!
17/05/2012 - 09:30 am
I realise that the 90 minutes are not guaranteed but given how close I am to the store I was disappointed when a text came through shortly after ordering to say it would be nearer 2 1/2 hours - surely this could have been worked out when I was making the order? The delivery then turned up after 2 hours so all a bit confusing
Camilla, SW12 16/05/2012
Shutl - Hi Camilla - apologies for the delay to your delivery and thanks for being so understanding. What happened is the carrier that accepted your delivery then contacted us to say they could not deliver for another 2.5 hrs, at which point we informed you. We then found another carrier who could do it faster and allocated it to them, assuming you'd prefer to receive your items ASAP. Sorry for the poor communication, but we're making loads of changes at the minute so things should get a lot better! Have a great day.
17/05/2012 - 08:33 am
Great service if you need item(s) same day & don't mind paying a lttle extra for delivery. Expected item to arrive in 90 mins & it arrived in 45 mins! Well done Argos/Shutl. Would definitely use this service again.
Beverley, N1 16/05/2012
Shutl - Good morning, Beverley! Thanks for your feedback! We hope that we can impress you again with your next order! Enjoy your day!
17/05/2012 - 09:49 am
Absolutely superb, ordered from the Argos website just after 4pm and items were delivered exactly an hour later. Can't ask for any more than that.
Ryan, SE1 16/05/2012
Shutl - Thanks for your kind words, Ryan! Have a great day!
17/05/2012 - 09:46 am
Sign up more retailers!
Diana, SE15 16/05/2012
Shutl - Hi Diana, thanks for your feedback! Yes, we are indeed looking into this, so help us spread your kind words! Thank you and have a good day!
16/05/2012 - 4:37 pm
Very good idea to have it and is very dear on delivery charge
Ms s, W4 16/05/2012
Shutl - Thank you very much for your lovely feedback, Ms S! We are doing our best to keep up with this! Have a great day!
16/05/2012 - 4:11 pm
Multi-retailer purchases for the same delivery?
Nichola, N22 16/05/2012
Shutl - Hi Nichola, it would surely be great! However, to keep up with our high-quality service, we cannot concentrate on multi-store deliveries for the time being.
16/05/2012 - 4:33 pm
I was happy to pay the delivery costs for this as it saved me a lot of time and hassle, excellent service. It will be interesting to see how it performs at busy times like Christmas, hopefully just as well as I will definitely consider using then.
Karin, CR0 16/05/2012
Shutl - Thank you very much for your feedback, Karin! We will definitely do our best to keep up with our top-standard service quality and speed! Enjoy your day!
16/05/2012 - 3:58 pm
excellent service and very polite the courrier was
mary, SE1 16/05/2012
Shutl - Thanks for your lovely feedback, Mary! We are doing our very best to keep it up!:) Have a great day!
16/05/2012 - 3:52 pm
Support collection from other delivery firms' depots. Fed up with only option of 9-5 Mon-Fri
Steve, N1 15/05/2012
Shutl - Thanks for the feeback, Steve! Yeah, we're fed up too! Unfortunately, delivery depots aren't cost effective for Shutl as they tend to be based in out-of-town areas, but it is definitely something that we will be looking into in the future. So keep spreading the word! Thanks again!
16/05/2012 - 3:45 pm
Better service than normal delivery and more quicker
Daniel, E13 15/05/2012
Shutl - Thanks for your lovely feedback, Daniel! We are doing our best to maintain and improve our service quality and speed! Have a good day!
16/05/2012 - 3:32 pm
Great service :)
Jamie, W2 15/05/2012
Shutl - Thanks for the great feedback, Jamie! We're so glad you enjoyed the service. Have a great day!
16/05/2012 - 10:20 am
I would have liked to have been given the receipt as if anything happens to my product, I cannot return it to the store.
Fox, N7 15/05/2012
Shutl - Hi Fox, your receipt is contained within your confirmation email. Should anything happen to the product simply present this to an Argos representative and you'll have your purchase refunded.
15/05/2012 - 3:28 pm
Great Service Many Thanks
Mr Paul, E14 15/05/2012
Shutl - Thanks for the lovely feedback, Paul! Have a great afternoon!
15/05/2012 - 3:14 pm
advertise your services
Natalie, TW2 15/05/2012
Shutl - Hi Natalie - thanks for your feedback. Up until now we've been focusing on getting the service right across a number of retailers, but we think we're finally getting there. Soon you'll be hearing a bit more about Shutl, so watch this space!
15/05/2012 - 3:16 pm
Don't think you can improved it - it was amazing
Claire, W1J 15/05/2012
Shutl - Wow! Thanks, Claire! We'll keep trying anyway ;)
15/05/2012 - 3:17 pm
Delivery man was strange. Asked odd questions eg which car was mine and how much i paid for my delivery. He had dirty nails and clothing. Not a good representative for the company. Compared to ocado delivery men who are a tribute to their company.
Please do not identify me personally to the driver if he is given feedback.
Frances, SK8 14/05/2012
Shutl - Hi Frances, I'm so sorry that you had a poor experience with one of our drivers. This is a rare exception as we do see our drivers service and behaviour as a vital part of the Shutl experience. I assure you that all feedback will remain anonymous - have a great day!
15/05/2012 - 09:33 am
Price come down
Olayinka, N15 14/05/2012
Shutl - Hi Olayinka - thanks for your feedback! We're doing our best to keep the prices as low as possible, but be sure to like us on Facebook and Twitter to stay abreast of various promotions run across our various retailers. Some of them occasionally even offer the service for free! Have a great day!
15/05/2012 - 08:06 am
3 hours - 180 minutes -after order for delivery not bad. Not so good when the promise was 90 minutes. However the courtesy of your reply when I emailed to complain and the helpfulness of the driver made up a little for my wait. Perhaps in future you could warn the customer - this one needed to go out after the 90 minutes and had to remake plans.
Penelope, W12 14/05/2012
Shutl - Hi Penelope - thanks so much for your feedback, and once again we're so sorry for your poor experience first time around. We are beginning to send SMS messages when deliveries are late, so will need to look into why you didn't receive one. Hopefully you'll give us another chance to prove ourselves?
15/05/2012 - 3:23 pm
Great service and saved me a long walk!
Mr Simon, EC3A 14/05/2012
Shutl - Glad to be of service, Simon! Thanks for the great feedback!
14/05/2012 - 12:08 pm
It's a great service for London where many don't have a car to pick up large items and don't want to be waiting in all day for deliveries during the week.
The only downside is the cost - it's understandably high for a more or less instantaneous delivery service, but I’d only ever use it on items I really needed quickly, otherwise it makes no financial sense.
Richard, SW17 14/05/2012
Excellent service, almost unbelievable.
Olu, EN3 14/05/2012
Shutl - Thanks for the great feedback, Olu! Welcome to the future of online shopping!
14/05/2012 - 11:23 am
Excellent service!
Joy, SW3 13/05/2012
give me a dispatch email! i never got one! & was much longer than 90mins, at least i wasnt in a rush!
alison, G62 12/05/2012
Shutl - Hi Alison, thanks for your feedback. You should certainly have received a confirmation email from us! We'll have to look into that. Whilst the large majority of deliveries are within 90 mins, occasionally this is not possible (depending on the delivery postcode and the vehicle required). When this is the case, we do confirm the exact delivery promise to you prior to checking out. Unfortunately this was the case for your delivery, so the delivery did happen within the time we promised. Our sincerest apologies for the poor communication though - I hope this wasn't too much of an inconvenience. Have a great weekend!
12/05/2012 - 6:17 pm
said 90 min window did not deliver until next dat refunded my charges
norman, SE19 12/05/2012
Shutl - Hi Norman - I'm very sorry for the confusion around your delivery and hope that you didn't suffer too much inconvenience. I hope you'll give the service another go. Have a great weekend!
12/05/2012 - 6:21 pm
Only little hitch was I got a call to say the delivery would be more than 90 mins and to expect it between 1 and 2, and the package was actually delivered at 12:15 whilst I was in the park.
But someone called me to let me know so not a disaster.
johnnie, NW6 12/05/2012
Shutl - Apologies for the miscommunication, Johnnie. Glad we could get your items to you in the allotted time though! Have a great weekend!
12/05/2012 - 2:00 pm
This is the first time I have used Shutl, and the delivery was laster than the promised 90 minuts time slot, which was extremely disappointing!
Sonia, E17 12/05/2012
Shutl - Hi Sonia - thanks for your feedback and I'm really sorry we ran 15 minutes over. It does happen every now and again when things conspire against us! Thanks for your understanding and I hope this didn't cause you too much inconvenience. Have a great weekend!
12/05/2012 - 1:57 pm
The delivery did not arrive within the expected time which was a little bit disappointing. However, the driver was very nice, apologised and explained why this had happen without me having to question him.
Overall very good service.
Deborah, SW1P 12/05/2012
Shutl - Thanks for being so understanding, Deborah, and sorry for any inconvenience caused. Have a great weekend!
12/05/2012 - 1:54 pm
I am once again very pleased with the shutl service and the service you get from the delivery people. Keep up the good work.xx
jacquii, SE5 11/05/2012
Shutl - Thanks for the lovely feedback, Jacquii! We really appreciate your loyalty! Have a great weekend!
12/05/2012 - 10:21 am
Very fast and efficient service! Will def use it again! Thank You
Saija, SW19 11/05/2012
Shutl - Thank you, Saija!
12/05/2012 - 10:23 am
Lovely polite kind driver.
Would like text not email when item has been picked up so would know on way as had run out to get baby's nappies and would have been able to time. / organise self better if had got a text.
NCT newsletters would be a great place for you guys to advertise as lots of us mums stuck at home would use you.
Beth, N19 11/05/2012
Shutl - Thanks for the great feat feedback and top tips, Beth. Have a great weekend!
12/05/2012 - 10:22 am
Amazingly speedy service, thank you!
Georgina, EC2V 11/05/2012
Shutl - Thanks for the great feedback, Georgina! We're so glad you enjoyed the service. Have a great weekend!
11/05/2012 - 3:41 pm
The discount price was very good value, not sure about post discount pricing.
Mr IAN, SE1 11/05/2012
Shutl - Thanks for the feedback Ian, we're glad you enjoyed the service. Just remember each quote you receive is unique for your order. This is driven by delivery distance and the size/weight of the order! If you join us on Facebook (www.facebook.com/shutl) you'll be the first to know when our service is being discounted!
11/05/2012 - 3:40 pm
The Shutl same day delivery was the same price as the Royal Mail's next day delivery (which would have been 3 days as the item was ordered on a Friday for an office address). The item arrived less than 2 hours after ordering, excellent service!
Miss Jennifer, M3 11/05/2012
Shutl - Hi Miss Jennifer, I'm so glad you enjoyed the Shutl service. Sounds like a compelling offer: 10 times quicker and a little bit cheaper! Have a fantastic weekend!
11/05/2012 - 3:36 pm
It was good that I was informed that the delivery would be beyond the 90mins initially that sold the service to me. However beyond that, I felt restricted and my plans had to be altered awaiting the delivery person.
The delivery person may have left without finding my house and calling me if incidentally my housemate didn't see him whilst coming home.
The idea is great but I would only use it in cases for deliverying bulky items that are not easy to carry on public transport.
Zlatomira, SE16 10/05/2012
Shutl - Thanks for your feedback, Zlatomira. I'm sorry there was a slight delay on your delivery. Unfortunately, from time-to-time, situations beyond our control can hold up one of our drivers. We do aim to keep as transparent as possible in notifying you of a delay. Have a great day and we hope you give us another try!
11/05/2012 - 08:51 am
It was great, so fast.
Sarah, W3 10/05/2012
Shutl - Thanks Sarah, we're so glad you enjoyed the service! Have a great evening!
10/05/2012 - 9:08 pm
Driver was late by an hour of the allotted time. If this happens money should be given back for transport. As it messed up my plans plus driver wasn't helpful or friendly.
Freya, E16 10/05/2012
Absolutely amazing, delivery received 40 minutes after placing order!
Paula, EC2A 10/05/2012
Shutl - Thanks Paula! We do our best...
10/05/2012 - 5:40 pm
Excellent service but I dont have a ny receipt for the goods and when I called the number on the feedback I cant get through. How are we suppose to get the receipt?
Bev, N1 10/05/2012
Shutl - Hi Bev - the email confirmation that we send you is also a receipt. In the event of any issue with the product simply print this off and show it to store staff. Let me know if you have any further questions. Have a great day!
10/05/2012 - 11:44 am
Makes good sense & rewards ALL - customer, retailer & couriers !!!!!!!!
John, N7 10/05/2012
Shutl - Thanks John, glad you like!
10/05/2012 - 07:55 am
The product was delivered to the wrong address. Delivered to billing address instead of delivery address.
It made the quick delivery useless.
Mr Anwar, SW3 09/05/2012
Needs streamlining and maybe employ more staff. I opted for the 90 min delivery after reserving an item on argos website but it took the delivery guy approx 4 hours to deliver the product. Not within set time limit. I did receive a text message saying that it was going to be late but I didn't find it useful as if I was not at work and had to leave the house I wouldn't have waited. If you say delivery within 90 mins then it should be within that time limit. I wrote to Steven at Shutl and he gave me refund for the delivery charge as a gesture of goodwill but not satisfied with the service and might think again about using the service again.
Wendy, SW4 09/05/2012
Shutl - Really sorry that we let you down on this delivery Wendy - it's a far cry from how we like to treat our customers. If you can fin it in you to give the service another go, we'll be sure not to let you down!
10/05/2012 - 07:52 am
Wow! This was just SO quick. Surpassed even my expectations.
Helen, W1D 09/05/2012
Shutl - Thanks Helen!
10/05/2012 - 07:49 am
Very impressed with this service. Does exactly what it says on the tin! Keep up the great work
Mr Sean, N9 09/05/2012
Excellent service - (although Argos let you down) had to phone customer service & spoke to a real person, really helpful - delivery was as offered & on time.
Love the way you watch the delivery route live!
Delivery man even opened up parcel (TV for my mum) & plugged it in for her. wow. thank you.
Madeleine, SE8 09/05/2012
best service ever delivered way before the time very happy
debbie, W2 09/05/2012
Shutl - Thanks for the great feedback, Debbie. We look forward to your next order!
09/05/2012 - 2:54 pm
Delivery was promised between 11:00am - 11:59am.
It actually arrived at 12:30pm.
Not satisfactory for a premium rate service
Mr , TW18 09/05/2012
Shutl - Very sorry for running late on your delivery - this is not up to our usual high level of service. I hope it didn't cause too much inconvenience - somebody will be in touch to resolve ASAP.
09/05/2012 - 2:56 pm
A great service true to word delivered in the time slot given.
Samantha, N9 09/05/2012
Shutl - Thanks for the lovely feedback, Samantha!
09/05/2012 - 2:53 pm
WOW! amazing speedy delivery!
Miss Tara, EC3N 09/05/2012
Good service, seemed a bit more expensive this time, but overall very quick delivery and no hassles.
Antony, SE1 09/05/2012
Shutl - Thanks for the feedback, Antony - glad to be of service. Keep an eye on our Facebook and Twitter pages to keep abreast of promotions being run by our various retailers.
09/05/2012 - 2:53 pm
Excellent service, but I just wondered if my full credit card payment went to you (shutl) or to argos who then pay you just for the delivery?? When I get my cc statement I will no doubt see! I do need an invoice.
Francesca, SW1V 09/05/2012
Shutl - Hi Francesca - thanks for the great feedback! As you'll see from your credit card statement, we take full payment for the items plus delivery. I have also requested a VAT invoice from Argos which will be sent to you in due course. Have a great day!
09/05/2012 - 11:41 am
Absolutely fantastic service! Wish all retailer's offered the ability to get next day delivery and within a 1hr time slot. Keep up the good work!
Fiona, SW4 09/05/2012
Shutl - Thanks for the great feedback, Fiona! We're glad you enjoyed your first Shutl. Have a fantastic day!
09/05/2012 - 09:46 am
Absoultely amazing again, wish more retailers offered the Shutl service. Would definitely but from a retailer because they offered Shutl
Steven, EC2A 08/05/2012
Shutl - Thanks for the awesome feedback, Steven - you certainly know how to make us happy! Have a great evening!
08/05/2012 - 5:33 pm
Arived over 1hr earlier than estimated by the company so allowed me to get on with my day.
Very pleased
Mr Raymond, SS15 08/05/2012
Amazing. Hope it all goes well as a business
Vivienne, SW8 08/05/2012
Shutl - Thanks Vivienne! I'm so glad you enjoyed the service. Have a great day and we look forward to serving you again soon.
08/05/2012 - 3:45 pm
Another flawless delivery from Shutl, thank you.
Steven, EC2A 08/05/2012
Awesome service, really reasonable, thank you!!
Leora, SW4 07/05/2012
Shutl - Thanks for the great feedback, Leora! We're so glad you enjoyed the service - have a great week and we hope to serve you again soon!
07/05/2012 - 11:16 pm
The point of this service is timing, it's a great idea but the delivery was late and in this instance I would have been better off running down to the store. However, this the first time I've used the service, I will try it two more times before writing it off...
Buky, W2 06/05/2012
Shutl - Hi Buky - so sorry for the delay to your delivery, and thank you so much for your patience. We really appreciate your custom and will do our best to make sure that next time around you have a seamless Shutl experience! Have a great bank holiday and thanks for your continued support!
07/05/2012 - 08:02 am
New printer delivered in an hour on a Sunday. Wow.
Tom, E2 06/05/2012