Comments for Shutl | Online delivery revolution http://www.shutl.co.uk Just another WordPress weblog Sat, 04 Feb 2012 13:14:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on How to shutl from Argos? by guywestlake http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-4059 guywestlake Sat, 04 Feb 2012 13:14:44 +0000 http://shutl.co.uk/?p=2257#comment-4059 Thanks for letting us know Anne. Glad the problem is now resolved for you. We'll look into it right away though, as that certainly doesn't sound right! Thanks for letting us know Anne. Glad the problem is now resolved for you. We’ll look into it right away though, as that certainly doesn’t sound right!

]]> Comment on How to shutl from Argos? by Anne http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-4057 Anne Sat, 04 Feb 2012 10:03:06 +0000 http://shutl.co.uk/?p=2257#comment-4057 I've managed to do it now by reserving the product again at another store. Thanks anyway. Still worth highlighting that someone else's personal details were being displayed I’ve managed to do it now by reserving the product again at another store. Thanks anyway. Still worth highlighting that someone else’s personal details were being displayed

]]> Comment on How to shutl from Argos? by Anne http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-4056 Anne Sat, 04 Feb 2012 09:56:43 +0000 http://shutl.co.uk/?p=2257#comment-4056 I've just reserved a product on the Argo website. When I click on the link for a shutl quote it keeps giving me the details of someone else who has used the service and it's showing me their name, address and what they ordered. It won't let me do anything for my order I’ve just reserved a product on the Argo website. When I click on the link for a shutl quote it keeps giving me the details of someone else who has used the service and it’s showing me their name, address and what they ordered. It won’t let me do anything for my order

]]> Comment on How to shutl from Argos? by guywestlake http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-4049 guywestlake Tue, 31 Jan 2012 09:50:53 +0000 http://shutl.co.uk/?p=2257#comment-4049 Hi Patryk, I'm very sorry for the poor experience you've suffered. Currently there are very sensitive fraud rules in place on our website, meaning that if the address is not entered in exactly the same format as is held by your bank, then the card is rejected. This is often as a result of a misplaced comma or the inclusion of an extra word (i.e. "Flat 1A..."). I'm sorry that you have been affected and can only suggest that you try using a different card. Please understand that this is a known issue and we are working with Argos to resolve it very soon. Thank you for your patience. Guy Hi Patryk,
I’m very sorry for the poor experience you’ve suffered. Currently there are very sensitive fraud rules in place on our website, meaning that if the address is not entered in exactly the same format as is held by your bank, then the card is rejected. This is often as a result of a misplaced comma or the inclusion of an extra word (i.e. “Flat 1A…”). I’m sorry that you have been affected and can only suggest that you try using a different card. Please understand that this is a known issue and we are working with Argos to resolve it very soon. Thank you for your patience.
Guy

]]> Comment on How to shutl from Argos? by Patryk http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-4047 Patryk Mon, 30 Jan 2012 14:41:18 +0000 http://shutl.co.uk/?p=2257#comment-4047 Trying to get something shutl'd from Argos. Won't accept any of my cards... payment not going through. Not very happy with this 'delivery' option. Waste of time. Trying to get something shutl’d from Argos. Won’t accept any of my cards… payment not going through. Not very happy with this ‘delivery’ option.

Waste of time.

]]> Comment on How to shutl from Argos? by guywestlake http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-3991 guywestlake Mon, 16 Jan 2012 08:26:38 +0000 http://shutl.co.uk/?p=2257#comment-3991 Hello Simon, I'm sorry that you did not have a satisfactory experience with us and can only apologise for that. There appears to be some confusion, however. In answer to the points you raised: - When you click through on the banner offering Shutl, the "Enter delivery postcode" field is (under certain, rare circumstances) automatically populated with the postcode of the store where the item is reserved. This can be amended on Step 1 of the website, but not on Step 2 (which is where I guess you may have been trying to amend it). You would need to return to the quote page (Step 1) to get another delivery quote. - We've received your message via our online live chat just before 11 however, as is stated when you are given the opportunity to leave a message, this is manned only during normal office hours hence no response. Should you require any assistance then our customer service telephone line is manned 24/7. - Your query on the live chat message was that the status showed 'confirmed', which is correct. This means that the courier has confirmed receipt of your order, and it is yet to be dispatched. Our apologies if you thought this meant 'delivered'. - There is no promotion running with Argos currently, which is why you didn't receive any discount for your order. I assume that you searched online and google must have indexed an old and outdated blog post on our website. I have now unpublished previous posts detailing promotions so as to avoid further confusion. Once again, our apologies. With the above explanation and better understanding of our service and how it works, I hope you'll give us another go! Best regards, Guy Hello Simon,

I’m sorry that you did not have a satisfactory experience with us and can only apologise for that. There appears to be some confusion, however. In answer to the points you raised:

- When you click through on the banner offering Shutl, the “Enter delivery postcode” field is (under certain, rare circumstances) automatically populated with the postcode of the store where the item is reserved. This can be amended on Step 1 of the website, but not on Step 2 (which is where I guess you may have been trying to amend it). You would need to return to the quote page (Step 1) to get another delivery quote.

- We’ve received your message via our online live chat just before 11 however, as is stated when you are given the opportunity to leave a message, this is manned only during normal office hours hence no response. Should you require any assistance then our customer service telephone line is manned 24/7.

- Your query on the live chat message was that the status showed ‘confirmed’, which is correct. This means that the courier has confirmed receipt of your order, and it is yet to be dispatched. Our apologies if you thought this meant ‘delivered’.

- There is no promotion running with Argos currently, which is why you didn’t receive any discount for your order. I assume that you searched online and google must have indexed an old and outdated blog post on our website. I have now unpublished previous posts detailing promotions so as to avoid further confusion. Once again, our apologies.

With the above explanation and better understanding of our service and how it works, I hope you’ll give us another go!

Best regards,

Guy

]]> Comment on How to shutl from Argos? by Simon http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-3985 Simon Sun, 15 Jan 2012 10:58:41 +0000 http://shutl.co.uk/?p=2257#comment-3985 -- Confused -- Argos Shutl service - Web page would not permit change of delivery postcode from the Argos store's postcode.. ?!? - Tracking shows "delivered" at time of placing booking.. ?!? - 24 hours a day customer line - not answered (11am Sunday 15th Jan 2012) - Spent £145, should be applicable for free Shutl (Spent over £75 and participating store = Colliers Wood Argos), yet I am charged an additional £16.95.. ?!? - First Shutl experience - Not a happy bunny.. – Confused –

Argos Shutl service

- Web page would not permit change of delivery postcode from the Argos store’s postcode.. ?!?

- Tracking shows “delivered” at time of placing booking.. ?!?

- 24 hours a day customer line – not answered (11am Sunday 15th Jan 2012)

- Spent £145, should be applicable for free Shutl (Spent over £75 and participating store = Colliers Wood Argos), yet I am charged an additional £16.95.. ?!?

- First Shutl experience – Not a happy bunny..

]]> Comment on How to shutl from Argos? by ed@shutl.co.uk http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-3102 ed@shutl.co.uk Mon, 28 Nov 2011 11:35:43 +0000 http://shutl.co.uk/?p=2257#comment-3102 Hi Ayssa, I am very sorry for all the difficulties you had with your payment details! What a pain! Unfortunately our system is REALLY, REALLY sensitive towards incorrect payment information due to Argos' current fraud rules. It is a known issue and one that we are working on in conjunction with Argos. If you have further trouble, please call our customer service team who are here to help on 0844 879 2211. Hi Ayssa,

I am very sorry for all the difficulties you had with your payment details! What a pain! Unfortunately our system is REALLY, REALLY sensitive towards incorrect payment information due to Argos’ current fraud rules. It is a known issue and one that we are working on in conjunction with Argos. If you have further trouble, please call our customer service team who are here to help on 0844 879 2211.

]]> Comment on How to shutl from Argos? by Ayssa Adnani http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-3085 Ayssa Adnani Sat, 26 Nov 2011 16:21:23 +0000 http://shutl.co.uk/?p=2257#comment-3085 Hi, This seemed great at first so I thought I'd give it a go earlier today, but when proceeding with payment the shutl payment page would not process my debit card or credit card. Now the money is pending on my account 4 times because I stupidly kept trying to re submit as the website was advising. And when you call up no one knows anything or can help with the issue, such poor service. Hi,
This seemed great at first so I thought I’d give it a go earlier today, but when proceeding with payment the shutl payment page would not process my debit card or credit card. Now the money is pending on my account 4 times because I stupidly kept trying to re submit as the website was advising. And when you call up no one knows anything or can help with the issue, such poor service.

]]> Comment on How to shutl from Argos? by guywestlake http://www.shutl.co.uk/blog/how-to-shutl-from-argos/comment-page-1#comment-3082 guywestlake Sat, 26 Nov 2011 09:47:49 +0000 http://shutl.co.uk/?p=2257#comment-3082 Hi Colin, Argos most certainly are still offering Shutl! It may be that the item you tried to order was not available for shutl (as is the case os some age restricted items, sharps, etc.) or that maybe you were ordering from a store that doesn't offer the service? Hi Colin,

Argos most certainly are still offering Shutl! It may be that the item you tried to order was not available for shutl (as is the case os some age restricted items, sharps, etc.) or that maybe you were ordering from a store that doesn’t offer the service?

]]>