How to shutl from Argos?
Central London-based visitors to www.argos.co.uk can now get their orders delivered within as little as 90 minutes, or pick a one-hour delivery window between 9am and 9pm. The service is offered seven days a week and costs from £4.95, which means that getting your purchase exactly when you want it can be even cheaper than a standard 2-3 day delivery charge.
Which stores is Shutl delivery available from?
The service is currently available from 75 Argos stores in and around London.
Click to see list.
Altrincham Retail Park
Balham
Beckton
Bexleyheath
Bletchley
Brixton
Bromley Market Square
Bromley The Mall
Camden
Catford
Charlton
Colliers Wood
Cowley Retail Park
Cricklewood
Croydon Church Street
Croydon Purley Way
Dagenham Merrielands RP
Dalston
Dartford
East Ham
Edgware
Edmonton Ravenside Retail Park
Edmonton Green
Eltham
Enfield De Mandeville Retail Park
Enfield Town Centre
Erith
Feltham
Hammersmith
Haringey
Harlesden
Hayes Station Road
Holborn
Holloway
Hounslow
Ilford
Kensington
Kilburn
Manchester Ancoats
Manchester Arndale
Manchester Fort
Manchester Hulme
Marble Arch
Mill Hill
Milton Keynes
New Oxford Street
North Finchley
Old Kent Road
Old Street
Peckham
Romford Market Place
Romford Gallows Corner
Sale
Salford Regents Park
Salford Shopping City
Shepherds Bush
South Ruislip Victoria Retail Park
Staines
Staples Corner
Stratford
Streatham
Stretford
Sutton
Swiss Cottage
Tottenham Hale
Uxbridge
Victoria
Walthamstow 50 High Street
Walworth Road
Wembley
Whitechapel Road
Wimbledon
Wood Green
Woolwich
Wythenshawe
How do I order Shutl delivery?
Ordering Shutl delivery is unbelievably easy. Just follow these simple steps:
1. Find the product(s) that you want to buy online and reserve for collection from store.
2. Check stock at your local store and place your reservation.
3. Enter your e-mail address and click “Place reservation”.
4. When presented with the Shutl delivery option, click “Shutl it”.
5. Get your free delivery quote and complete online payment for your item(s).
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How do I get delivered after I reserved the item?
I didn’t click on it 1st time, and there’s is no shuttle link on reservation. Email. I reserved last item so can’t do it again, and argos customer services no nothing how to contact you. My order res no. 576596 . And you cantType in reservation number anywhere, and can’t deliver multiple items unless you click sparately for each item. I want to use your services but I can’t even gett to you to give you my res. No. Cause I didn’t click at the time on a banner. That is ridiculous… You loosing a lot of business.
Hi Minday,
I’m afraid once the reservation has been placed and you’ve closed your browser window you cannot go back and request that your reservation be shutl’d. The only way is to make a completely new reservation on argos.co.uk. We appreciate that this is not an ideal customer experience and are working with Argos to better integrate our service, so please bear with us!
iv tried over the past 3 days to get a item deliverd with argo suttle what a nightmare i despretley need delivery today its a present for my husband its a 32ins tv please could sombody help i need it deliverd within the next 3 hours what do i do
Hi Lisa,
Sorry you’re having difficulties. One of our customer service team will call you immediately.
Are Argos still offering this service? It does not show up when ordering. It used to and was really great.
Hi Colin,
Argos most certainly are still offering Shutl! It may be that the item you tried to order was not available for shutl (as is the case os some age restricted items, sharps, etc.) or that maybe you were ordering from a store that doesn’t offer the service?
Hi,
This seemed great at first so I thought I’d give it a go earlier today, but when proceeding with payment the shutl payment page would not process my debit card or credit card. Now the money is pending on my account 4 times because I stupidly kept trying to re submit as the website was advising. And when you call up no one knows anything or can help with the issue, such poor service.
Hi Ayssa,
I am very sorry for all the difficulties you had with your payment details! What a pain! Unfortunately our system is REALLY, REALLY sensitive towards incorrect payment information due to Argos’ current fraud rules. It is a known issue and one that we are working on in conjunction with Argos. If you have further trouble, please call our customer service team who are here to help on 0844 879 2211.
– Confused –
Argos Shutl service
- Web page would not permit change of delivery postcode from the Argos store’s postcode.. ?!?
- Tracking shows “delivered” at time of placing booking.. ?!?
- 24 hours a day customer line – not answered (11am Sunday 15th Jan 2012)
- Spent £145, should be applicable for free Shutl (Spent over £75 and participating store = Colliers Wood Argos), yet I am charged an additional £16.95.. ?!?
- First Shutl experience – Not a happy bunny..
Hello Simon,
I’m sorry that you did not have a satisfactory experience with us and can only apologise for that. There appears to be some confusion, however. In answer to the points you raised:
- When you click through on the banner offering Shutl, the “Enter delivery postcode” field is (under certain, rare circumstances) automatically populated with the postcode of the store where the item is reserved. This can be amended on Step 1 of the website, but not on Step 2 (which is where I guess you may have been trying to amend it). You would need to return to the quote page (Step 1) to get another delivery quote.
- We’ve received your message via our online live chat just before 11 however, as is stated when you are given the opportunity to leave a message, this is manned only during normal office hours hence no response. Should you require any assistance then our customer service telephone line is manned 24/7.
- Your query on the live chat message was that the status showed ‘confirmed’, which is correct. This means that the courier has confirmed receipt of your order, and it is yet to be dispatched. Our apologies if you thought this meant ‘delivered’.
- There is no promotion running with Argos currently, which is why you didn’t receive any discount for your order. I assume that you searched online and google must have indexed an old and outdated blog post on our website. I have now unpublished previous posts detailing promotions so as to avoid further confusion. Once again, our apologies.
With the above explanation and better understanding of our service and how it works, I hope you’ll give us another go!
Best regards,
Guy
Trying to get something shutl’d from Argos. Won’t accept any of my cards… payment not going through. Not very happy with this ‘delivery’ option.
Waste of time.
Hi Patryk,
I’m very sorry for the poor experience you’ve suffered. Currently there are very sensitive fraud rules in place on our website, meaning that if the address is not entered in exactly the same format as is held by your bank, then the card is rejected. This is often as a result of a misplaced comma or the inclusion of an extra word (i.e. “Flat 1A…”). I’m sorry that you have been affected and can only suggest that you try using a different card. Please understand that this is a known issue and we are working with Argos to resolve it very soon. Thank you for your patience.
Guy
I’ve just reserved a product on the Argo website. When I click on the link for a shutl quote it keeps giving me the details of someone else who has used the service and it’s showing me their name, address and what they ordered. It won’t let me do anything for my order
I’ve managed to do it now by reserving the product again at another store. Thanks anyway. Still worth highlighting that someone else’s personal details were being displayed
Thanks for letting us know Anne. Glad the problem is now resolved for you. We’ll look into it right away though, as that certainly doesn’t sound right!
ordered items 90 mins almost ago and tracking shows car allocated but hasnt moved yet?
driver now over an hour l8!
Hi James – I’m very sorry that your delivery ran late. This is not our usual level of service and I hope you weren’t too inconvenienced. I understand that this has already been resolved by our customer services team. Thanks for your patience.
hi i was ordering a ipad 2 and when i clicked place Reservation it just says you have reserved and the shutl quote does not come
Hi Aman,
It may be that you are not reserving from a store that offers the service yet? You can check on the page above.
All the best,
Guy
its been over an hour and still the delivery hasnt been made
Hi Aman, I’m so sorry you suffered a delay on your order last night. I understand that our customer service team did ring you up to advise you that a delay was likely and that you agreed to proceed with the delivery anyway. I hope this wasn’t too much of an inconvenience and we’ll promise to do better next time!
This service is crap. I went on the website and asked me twice to insert my credit card details, and for the second time couldn’t get the thing to work.
Card is perfectly fine. Website is perfectly rubbish. Will have to go and get my item on foot now.
Hi George,
I’m very sorry for the poor experience you’ve suffered. Currently there are very sensitive fraud rules in place on our website, meaning that if the address is not entered in exactly the same format as is held by your bank, then the card is rejected. This is often as a result of a misplaced comma or the inclusion of an extra word (i.e. “Flat 1A…”). I’m sorry that you have been affected and can only suggest that you try using a different card. Please understand that this is a known issue and we are working with Argos to resolve it very soon. Thank you for your patience and have a great weekend.
Guy
The last few times I have placed a reservation with argos the Shutl option has come up but the reservation number has been previously allocated to a different order number and completely different products are showing to the ones I have ordered. The most recent time it also confirmed that the items (which were not the ones I had ordered) were being delivered to a different person, at a completely different address and had been paid for on card **** **** **** 5004. I think the counter has recently been reset for reservations and perhaps your system does not account for this?
Hi Sinead,
My apologies for the poor experience you’ve had, and thank you for raising it. This is actually part of a larger
known issue with the integration with http://www.argos.co.uk, and we’re currently awaiting a fix to prevent it from happening further. If you place another reservation and click through on the Shutl banner then it should all work smoothly.
Thanks!
Guy
it true it absolute rubbish that you cant go back and put the order number in the website i just been to Argos waited ages for it to go to reserve page then it said out of order and sent me two confirmation emails saying ordered and out of stock now i cant get it as it out of stock you need get Argos make it easier to reserve if i make mistake instead of having to go re order all over again only to find it out of order
Hi Craig, so sorry you had a tricky time ordering. We’re working with Argos currently to improve the current customer journey and experience. You should see some major improvements to this over the course of 2012!
Yesterday when trying to place a reservation with Argos, I was offered shutl delivery. Today, this just isn’t happening. I’ve tried reserving the item at three different locations (all within the catchment area) and not once has the shutl delivery option come up.
Hi Alex. As far as we’re aware our system is running smoothly. The most likely scenario is that you have items in basket that are currently non-Shutleable with Argos. This includes all jewelry, sharp objects or an item that would need two men to carry. If your items do not match the descriptions that I’ve given, please email me back at ed@shutl.co.uk.
I’m trying to have my reservation to be sent to me by Shutl. However, there seems to be a technical problem within the link as it doesn’t give any action when I press on it.
Hi there – everything appears to be working fine at our end. If your reservation is eligible for Shutl delivery then a lightbox will appear offering you the option. Click on the “Shutl it” button to get a quote and place your order. We’ll look into it now to see if there are any known issues. Thanks!
It is very important that we can get good deals from great stores. This is one way for Argos to really service its clients.